Preliminary Information Form
PRELIMINARY INFORMATION FORM
1. Seller Information
Company Name: Kalem İnternet Hizmetleri Ltd. Şti.
Brand: mertertextile.com
MERSIS No: 0491068986800001
Tax Office: Maslak Tax Office
Tax No: 4910689868
Electronic Notification (UETS) Address: 25939-80513-10134
Address: Sultan Selim Mahallesi, Eski Büyükdere Caddesi, No:61, Internal Door No:2 Kağıthane / İstanbul
Telephone: 0532 325 97 88
Email: info@mertertextile.com
2. Purpose of the Form
This Preliminary Information Form has been prepared to inform the Buyer, who places an order electronically through the mertertextile.com website, in accordance with the applicable legislation before completing the purchase.
The Buyer acknowledges that they have read, understood and electronically approved this form before completing the order.
3. Products Subject to Sale
The following details regarding the purchased products;
Product name,
Brand (if applicable),
Model,
Color,
Size,
Quantity,
Unit price,
Subtotal,
Taxes,
Shipping fee (if applicable),
Total sales price,
are displayed in detail on the order page and in the order confirmation.
4. Payment Method
Orders placed through mertertextile.com may be paid for only by Credit Card or Bank Transfer / EFT.
For the order to be processed, the payment must be received in full in the Seller's bank account.
Product preparation and shipping will not begin until payment confirmation has been received.
5. Delivery Information
Orders are prepared after payment confirmation has been received.
Products are delivered throughout Türkiye via contracted courier companies.
International orders are shipped through logistics companies providing international transportation services.
Delivery times may vary depending on factors such as order volume, public holidays, weather conditions, customs procedures and force majeure events.
6. Order Confirmation
The following are required for an order to be finalized:
The order must have been created,
Payment by Credit Card or Bank Transfer/EFT must have been received in the Seller's account,
All necessary checks must have been completed
.
The Seller will inform the Buyer as soon as possible about products that are out of stock or cannot be supplied. In such cases, the amount paid by the Buyer will be refunded, where applicable, in accordance with the legislation and the agreement between the parties.
7. Right of Withdrawal
Where the conditions specified in the applicable legislation are met, a Buyer qualifying as a consumer may exercise the right of withdrawal without providing any reason within 14 (fourteen) days from the date of delivery of the product.
The following conditions must be met to exercise the right of withdrawal:
The product must be unused,
It must be in resalable condition,
Its original packaging must be intact,
Its labels must not have been removed,
The product must be returned complete.
This right cannot be exercised for products excluded from the right of withdrawal under the applicable legislation.
8. Return Process
If the right of withdrawal is exercised, the Buyer must notify the Seller of the return request in writing or through a permanent data storage medium.
Following completion of the necessary inspections for the return, the process will be concluded in accordance with the applicable legislation.
The Buyer is responsible for packaging the product appropriately to prevent damage during return shipping.
9. Information Regarding Wholesale Sales
mertertextile.com primarily operates in wholesale sales.
For sales made to businesses for commercial purposes, the provisions of the Turkish Commercial Code and other applicable legislation shall apply unless otherwise agreed in writing between the parties.
For bulk orders, custom-made products, promotional products or commercial sales made under special conditions agreed between the parties, the return, exchange and delivery terms may be determined separately.
10. Protection of Personal Data
Personal data shared during the order process is processed and protected under the Law No. 6698 on the Protection of Personal Data (KVKK) in force.
For detailed information, please review the KVKK Disclosure Notice, Privacy Policy and Cookie Policy available on our website.
11. Dispute Resolution
For disputes arising from consumer transactions, the competent Consumer Arbitration Committees and Consumer Courts designated under the applicable legislation shall have jurisdiction.
For commercial disputes, the Istanbul (Central) Courts and Enforcement Offices shall have jurisdiction unless otherwise required by law.
12. Approval
The Buyer accepts, declares and undertakes that they have read and understood all the information contained in this Preliminary Information Form before completing the order, confirmed it electronically and placed the order based on this information.