Shipping and Delivery Policy
DELIVERY AND SHIPPING POLICY
1. General Information
This Delivery and Shipping Policy regulates the procedures and principles regarding the preparation, handover to the courier, and delivery to customers of orders placed through the mertertextile.com website operated by Kalem İnternet Hizmetleri Ltd. Şti..
As mertertextile.com, our top priority is to deliver your orders safely, completely, and as quickly as possible.
2. Order Confirmation
Orders placed through mertertextile.com are confirmed only after payment by Credit Card or Bank Transfer / EFT has been received in full in our company accounts.
Orders for which payment confirmation has not been received will not be prepared, and the shipping process will not begin.
3. Order Preparation Process
After payment confirmation, your order goes through product inspection, quality control, packaging, and shipping stages.
Preparation times may vary during busy promotional periods, public holidays, or due to force majeure.
4. Delivery
Orders are delivered throughout Türkiye via contracted courier companies.
Deliveries are made to the delivery address provided at the time of ordering.
The recipient is responsible for delays and additional costs resulting from incomplete or incorrect address information.
5. International Shipments
mertertextile.com ships wholesale products to many countries around the world.
For international shipments, the following may vary according to the applicable legislation of the destination country:
Customs procedures
Import regulations
Taxes
Customs duties
Local delivery procedures
Any taxes, duties, and similar obligations arising in this context shall be borne by the recipient unless otherwise agreed in writing.
6. Receipt of Shipments
It is important to inspect the external condition of the package upon delivery.
If any of the following are detected on the package:
Crushing
Tearing
Wetness
Opening
Damage
the courier representative must prepare an incident report before the package is accepted.
Deliveries without a damage report may be deemed to have been delivered in good condition.
7. Undeliverable Orders
Shipments that cannot be delivered because the recipient is not present at the delivery address, the address information is incorrect, or for reasons not attributable to the courier company will be handled in accordance with the relevant courier procedures.
Any additional delivery costs arising from this situation may be charged to the recipient.
8. Force Majeure
Delivery delays may occur due to natural disasters, war, epidemics, strikes, transportation disruptions, customs procedures, decisions of official authorities, and other similar force majeure events.
In such cases, mertertextile.com will provide the necessary information as soon as possible.
9. Contact
You can contact us with any questions regarding delivery and shipping processes.
Company Name: Kalem İnternet Hizmetleri Ltd. Şti.
Brand: mertertextile.com
MERSIS No: 0491068986800001
Tax Office: Maslak Tax Office
Tax No: 4910689868
Electronic Notification (UETS) Address: 25939-80513-10134
Address: Sultan Selim Mahallesi, Eski Büyükdere Caddesi, No:61, Apartment No:2 Kağıthane / İstanbul
Phone: 0532 325 97 88
E-mail: info@mertertextile.com