Shipping and Delivery Policy
DELIVERY AND SHIPPING POLICY
1. General Information
This Delivery and Shipping Policy sets out the procedures and principles for the preparation, handover to the carrier and delivery to the customer of orders placed through the website operated by Kalem İnternet Hizmetleri Ltd. Şti. at mertertextile.com.
At mertertextile.com, our main priority is to deliver your orders to you safely, completely and as quickly as possible.
2. Order Confirmation
Orders placed through mertertextile.com are confirmed only after the Credit Card or Bank Transfer / EFT payment has been received in full in our company accounts.
Orders for which payment confirmation has not been received are not prepared, and the shipping process is not initiated.
3. Order Preparation Process
After payment confirmation, your order goes through product inspection, quality control, packaging and shipping stages.
Preparation times may vary during busy campaign periods, public holidays or due to force majeure.
4. Delivery
Orders are delivered throughout Türkiye via contracted cargo companies.
Deliveries are made to the delivery address specified at the time of order.
The buyer is responsible for any delays and additional costs arising from incomplete or incorrect address information.
5. International Shipments
mertertextile.com ships wholesale products to many countries around the world.
For international shipments, the following:
Customs procedures
Import regulations
Taxes
Customs duties
Local delivery processes
may vary according to the legislation of the relevant country.
Unless otherwise agreed in writing, any taxes, duties and similar obligations that may arise in this context shall be borne by the buyer.
6. Receipt of Shipment
It is important to check the external condition of the package upon delivery.
If any of the following is detected on the package:
Crushing
Tearing
Wetness
Opening
Damage
a report should be drawn up by the courier before accepting delivery.
Deliveries without a damage report may be deemed to have been delivered intact.
7. Undeliverable Orders
Shipments that cannot be delivered because the buyer is not present at the delivery address, the address information is incorrect, or for reasons not attributable to the cargo company are handled in accordance with the relevant cargo procedures.
Any additional delivery costs arising from such situations may be borne by the buyer.
8. Force Majeure
Delivery times may be delayed due to force majeure events such as natural disasters, war, epidemics, strikes, transportation obstacles, customs procedures, decisions of official authorities and similar causes.
In such cases, mertertextile.com will provide the necessary information as soon as possible.
9. Contact
You can contact us with any questions regarding delivery and shipping processes.
Company Name: Kalem İnternet Hizmetleri Ltd. Şti.
Brand: mertertextile.com
MERSIS No: 0491068986800001
Tax Office: Maslak Vergi Dairesi
Tax No: 4910689868
Electronic Notification (UETS) Address: 25939-80513-10134
Address: Sultan Selim Mahallesi, Eski Büyükdere Caddesi, No:61, İç Kapı No:2 Kağıthane / İstanbul
Phone: 0532 325 97 88
Email: info@mertertextile.com